Careers

Careers at ITConnexx

About us:

ITConnexx, Inc., serving as the IT Department for small and medium businesses, is looking for innovative individuals to grow with us.  ITConnexx, Inc. prides itself as being a company driven by a strong culture, motivated solely by client satisfaction.  We are a unified collection of passionate individuals who value community and our interdependency.  We focus daily on company and individual integrity, while remaining humble. 

Current Openings

Systems Engineer, Reactive Support

Please apply at http://tinyurl.com/17ITCJob1a

Responsibilities

• Provide rapid response to valued client end-user technical issues with their various IT systems (desktops, servers, mobile devices, peripherals and software). Issues received via telephone and e-      mail.

• Contact vendors on behalf of our valued clients to assist with troubleshooting.

• Assist clients with deployment and configuration of new user accounts, desktops, mobile devices, peripherals and software (as well as upgrades).

• Document resolution and communicate with clients through our ticketing software.

• Remotely control and manage our clients’ computer systems using Remote Monitoring and Management software.

• Serve as central hub of activity, coordinating with other technical resources and our valued clients.

• Review status of regular client backups.

• Investigate triggered network alerts.

• Review performance of centralized services.

• Able to identify and escalate customer issues with empathy

• Install and configure appropriate software and functions according to specifications.

Education

• At least an Associate’s degree in Network Support, or other related technical field. Qualifications

• Certification – Microsoft

• Certification – A+

• Certification – Fortinet

• Certification – VMWare

Skills

• Creative thinker

• Excellent communication skills

• Shows initiative

• Solves problems effectively

• Very innovative

• Well organized

• Works well in a team

• Ability to support and troubleshoot Microsoft Office Applications

• Ability to support and troubleshoot general computer hardware and printers

• Ability to support and troubleshoot various mobile devices (iOS, Android)

• Ability to support and troubleshoot TCP/IP network infrastructure.

• Ability to identify and radicate security threats (malware, viruses)

• Ability to setup, support and troubleshoot network user accounts

• Experience automating software installations using scripting technologies

• Experience with desktop imaging technologies

• Experience with industry tools (ConnectWise, LabTech, Kaseya)

Position Type

Full-Time

Benefits

Group Health Insurance 401k Dental Insurance Short-term and Long-term Disability Insurance.

AD&D Insurance.

Life Insurance $ 50,000 employee, $ 10,000 per dependent

Systems Engineer, Intern

Send resume to Bill Anders – CIO – banders@itconnexx.com