IT Services for Call Centers

It's no secret; an effective call center employee is the one who talks to the most prospects. The two most important devices in your call center are the computer network and telephone system. Delivering high value IT services for call centers means ensuring the call center employee remains efficient. This requires keeping both the computer network and telephone system integrated and working together smoothly. Access to the key data when delivering your message (through screen pops) is vital to that agent's success.

ITConnexx understands the technology and challenges that the call center faces. We deliver high value IT services for call centers. We keep your employees efficient by maximizing time on the phone and minimizing possible distractions (internet browsing, use of personal email, etc.). Our expertise in the setup and maintenance of the call center computer network ensure maximum productivity. Below is a list of some of the common applications and technologies that we help with:

• Touchstar Solutions
  • Telescript
  • CallGenX
  • IP/PBX
• Autodialer and IVR
• Enterprise paperless fax solutions
• Internet content filtering and reporting
• Computer locking software – preventing agents from modifying setup and eliminating user created computer problems
• IP Telephony & TAPI Integration

If you need IT services for call centers, contact us to learn how we can help make your company more profitable.