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Join ITConnexx: Become an IT Network Technician in De Pere, WI

Are you a tech-savvy problem solver with a passion for helping others? ITConnexx, a proud member of SkyTide Group, is looking for a dynamic IT Network Technician to join our team in De Pere, Wisconsin. We are a Managed Service Provider (MSP) dedicated to delivering exceptional IT solutions to our valued clients. If you're ready to embark on a career where every day presents new challenges and opportunities for growth, this could be the perfect role for you.


Your Role at ITConnexx

As an IT Network Technician, you will be at the forefront of our client support operations, ensuring seamless technology experiences for businesses in the De Pere area. Here’s what you can expect in your day-to-day responsibilities:


Reactive Support


  • Rapid Response: Quickly address and resolve technical issues for our clients, whether they involve desktops, servers, mobile devices, peripherals, or software. You'll be the go-to expert they rely on when technology hiccups arise.

  • Remote and On-Site Solutions: While most issues can be handled remotely, some local on-site support will be necessary. This blend of remote and in-person work keeps the role dynamic and engaging.

  • Vendor Liaison: Act on behalf of clients to troubleshoot problems with third-party vendors, ensuring smooth and effective resolution.

  • Deployment and Configuration: Assist with setting up new user accounts, and deploying desktops, mobile devices, peripherals, and software. You'll play a critical role in keeping our clients' systems up-to-date and running smoothly.

  • Communication and Documentation: Use our ticketing software to document every resolution and keep clients informed throughout the process.

  • Remote Management: Utilize Remote Monitoring and Management (RMM) software to control and manage clients' systems, maintaining their IT environments efficiently and effectively.


Network Monitoring


  • Backup Review: Regularly check the status of client backups to ensure data integrity and security.

  • Alert Investigation: Dive into triggered network alerts to diagnose and address potential issues before they escalate.

  • Service Performance: Monitor the performance of centralized services to maintain optimal operational conditions for our clients.


A Culture of Growth and Collaboration

At ITConnexx, we believe in continuous improvement and professional development. Here’s how we support your growth and foster a vibrant workplace:


  • Skill Development: Stay ahead of the curve by developing your technical skills based on evolving client needs and technological advancements.

  • Organizational Development: Participate in exciting activities that drive our mission to be the best in the industry.

  • Client Relationships: Build strong, professional relationships with clients, becoming a trusted advisor in their IT journey.

  • Company Culture: Enjoy a work environment that values teamwork, innovation, and a shared commitment to excellence.


Why Choose ITConnexx?

Joining ITConnexx means becoming part of a company that is dedicated to both its clients and its employees. We offer a supportive atmosphere where your contributions are recognized, and your professional growth is encouraged. Being part of the SkyTide Group further amplifies our reach and resources, allowing us to provide unparalleled services to our clients.


If you’re ready to take the next step in your IT career and thrive in a role that offers both challenges and rewards, apply today to become an IT Network Technician at ITConnexx. Let’s shape the future of IT together in De Pere, WI.


 

For more information or to apply, visit our careers page. Join us at ITConnexx, where your skills and ambitions can make a real difference.




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